Pentesec are experts in Check Point technologies and can manage every aspect of your Firewall infrastructure.
Pentesec Managed Service SLAs
We have built a Managed service focused on the key areas we believe are most important to your needs. We deliver a friendly, straight-forward service, and act as your business’ team of security specialists.
From change and incident management, to monitoring and troubleshooting, we pride ourselves on our advanced in-house technical abilities, and our excellent relationship with Check Point provides extensive access to their global technical and management teams.
Our service offers:
- Unlimited Change Management and incident support
- 24/7 Access to Check Point Experts and Masters
- 24/7 Pro-active Health Monitoring
- Support and management across the entire blade suite
- Includes upgrades to minor and major versions
- Escalation path to Professional Service Consultants and senior management,
- Transparent SLAs published directly to customer portal
- Monthly Reporting and Discussion calls with Managed Service engineers
- In-house development team and a proprietary toolset for IPS management, managed service rulebase deployment, and much more.
- Managed from the Pentesec Cloud (available on-prem if required).
- Includes quarterly on-site review*
- Full Access to Native SmartLog and Read-Access to SmartConsole
- Full access to Web-based SmartView
- Full Access to the Pentesec Portal
- Generation of reports or statistics
- Fully managed RMA process
- Daily Firewall backups